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How erek16 Handles Your Personal Data

Your account data — including the wallet details you connect through DANA, OVO, or GoPay — is handled with a clear set of rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyData retention policyYour right to request deletionIndonesia-region coverage

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Data We Collect and Why We Use It

erek16 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on erek16, we collect the registration details you provide — your name, email address, and the e-wallet identifier you choose to link (DANA, OVO, or GoPay). We also collect transactional data each time a deposit or withdrawal is processed through one

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of those wallets, including timestamps and amounts. This data is used solely to operate your account, process payments, and resolve any disputes that arise from a transaction. We do not sell your personal data to third parties. Device and session data — browser type, IP address,
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and session duration — is collected automatically when you access the platform. We use this to maintain account security, detect unusual login patterns, and improve how the platform loads on mobile. Players in Bekasi and elsewhere in Indonesia access erek16 through mobile browsers, and session data
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helps us keep that experience consistent. Data is stored in secured servers and access is restricted to authorised operations staff only. Any data shared with payment processors like DANA, OVO, or GoPay is limited to what those processors need to complete your transaction. Availability of this
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service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every layer of account data at erek16 — from your registration details to your GoPay transaction history — sits behind access controls and encrypted storage. Here is what that looks like in practice across four areas.

Cookie and Session Data

We use session cookies to keep your account active while you browse. Persistent cookies are used only for login convenience. You can clear these at any time through your mobile browser settings without affecting your account balance.

Account Security Practices

Every login triggers a verification check. If we detect a new device or an unusual IP location, an OTP is sent to your registered contact before access is granted. This applies whether you log in through mobile or desktop.

Data Retention Period

We keep your account and transaction data for as long as your account is active and for a reasonable period after closure, in line with applicable regulations where local law permits. Payment records tied to DANA, OVO, or GoPay are part of this retention scope.

Requesting Changes to Your Data

You can request corrections to inaccurate personal data at any time. Submit the request through account support with your account ID, and our team will verify and update the record within a reasonable timeframe.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

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Account Data Requests

To request a copy of your personal data or ask for deletion, contact our support team directly through your account dashboard. We aim to respond within 3 business days.

Wallet Privacy Queries

If you have questions about how your DANA, OVO, or GoPay transaction data is stored or shared with payment processors, raise a ticket through the in-app support channel.

Email Privacy Contact

For formal written requests about data access, correction, or removal, reach us at the privacy contact email listed in your account settings under the help section.

Privacy Policy Questions Answered

These are the questions we get most often about how erek16 handles personal data, wallet information, and account privacy rights.

We collect your name, email, and e-wallet identifier — DANA, OVO, or GoPay — at registration. Transaction data is collected each time you deposit or withdraw through those wallets.

We do not sell your data. We share only what payment processors like DANA, OVO, or GoPay need to complete a transaction. No marketing third parties receive your personal account data.

Submit a request through account support in your dashboard or via the privacy contact email in account settings. We aim to respond and process the request within 3 business days of verification.

Data is retained while your account is active and for a period after closure as required where local law permits. Payment records from DANA, OVO, and GoPay transactions are included in this retention scope.

After account closure, we retain records for the period required under applicable regulations in eligible regions. You may request confirmation of what is retained by contacting account support directly.

A new device or unfamiliar IP triggers an OTP verification before access is granted. Session data is monitored for unusual patterns, and all stored data sits behind encrypted, access-restricted servers.

How erek16 Handles Your Personal Data

How We Protect and Manage Your Information

Cookie and Session Data

Account Security Practices

Data Retention Period

Requesting Changes to Your Data

How to Reach Us About Your Data

Account Data Requests

Wallet Privacy Queries

Email Privacy Contact

Privacy Policy Questions Answered

01 What personal data does erek16 collect when I open an account?

02 Does erek16 share my data with third parties?

03 How do I request a copy or deletion of my personal data?

04 How long does erek16 keep my account and transaction data?

05 What happens to my data if I close my account?

06 How does erek16 protect my account from unauthorised access?

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